Privacy Policy

Privacy Policy

At The Letchworth Centre for Healthy Living, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to the terms of this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by post to The Letchworth Centre for Healthy Living, Hitchin Road, Letchworth, Hertfordshire SG6 3NA. Alternatively, you can telephone 01462 678804.

Who are we?
We are The Letchworth Centre for Healthy Living, a registered charity (no. 295219) delivering innovative programmes which improve health, enhance wellbeing and prevent illness for all sections of the community.

How do we collect information from you?
We obtain information about you when you browse our website or when you enrol, opt to receive our newsletter or make a donation.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what parts of our website you access and when. If you pay us online for a class, workshop or other activity or make an online donation, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit and debit card transactions.

How is your information used?
We may use your information to:

  • respond to an email you have sent us;
  • process bookings;
  • send you information about classes, treatments and activities at the Centre or other communications that may be of interest to you;
  • notify you of changes to our services;
  • seek your views or comments on the services we provide;
  • process a donation that you have made;
  • deal with entries into a prize draw or competition.

We will review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid).

Who has access to your information?
We will not share your information with third parties for marketing purposes nor will we sell or rent your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work that we do and the services and activities we offer, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by post, email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: [email protected] or by post.

How you can access and update your information
It is important to us that we have accurate records. If you change email address, phone number or postal address, please let us know by email at: [email protected] , or by post at: The Letchworth Centre for Healthy Living, Hitchin Road, Letchworth, Hertfordshire SG6 3NA.

You have the right to ask for a copy of the information The Letchworth Centre holds about you (we may charge a small fee which will not exceed £10 for information requests to cover our costs in providing you with details of the information we hold about you). 

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’
Like many other websites, the Letchworth Centre website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in March 2018.


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